bjbajilive Privacy Policy
How your personal information is collected, stored, and kept secure — the complete bjbajilive privacy policy is presented here in detail.
1 Introduction and Scope
bjbajilive ("we", "our", "platform") operates a reliable online gaming and betting service for users in Bangladesh. This Privacy Policy ("Policy") applies to your personal information collected when you use the bjbajilive website and related services. By using our services, you are considered to have accepted the terms of this Policy.
Purpose of This Policy
The main purpose of this Privacy Policy is to clearly inform you about what information bjbajilive collects, why it is collected, and how that information is used and kept secure. We believe transparency is the foundation of a trustworthy relationship, and we are committed to that goal.
Scope of Application
This Policy applies to all registered users, visitors, and any person who engages with our services directly or indirectly through the bjbajilive website. For all users accessing the service from Bangladesh, information will be managed in accordance with the applicable laws and regulations of Bangladesh.
2 What Information We Collect
bjbajilive collects your information in various ways. The categories of information collected are described in detail below.
Personally Identifiable Information
The following information is collected during account creation and management:
- Full name and date of birth (for age verification)
- Email address and mobile number
- National ID card or passport number (where applicable)
- Residential address
- Payment method details (bKash, Nagad, Rocket, Upay)
Automatically Collected Information
When you browse our website, certain technical information is automatically collected:
- IP address and device type
- Browser version and operating system
- Duration of browsing and page information on the website
- Cookie and local storage data
- Referral source and click patterns
Gaming Activity Information
The following information is automatically recorded while gaming on the platform:
- Betting history and amounts
- Win and loss records
- Favourite games and category information
- Session time and frequency
- Complete transaction history
Communication and Support Information
The following information is stored when you contact our support team:
- Live chat messages and history
- Email content and attachments
- Complaint and feedback records
- Issue resolution information
3 How Your Information Is Used
bjbajilive uses your information only for lawful and defined purposes. The areas of use are clarified below.
Account Management and Security
We use your personal information to complete your account registration, verify your identity, and prevent unauthorised access. Identity information is necessary for age verification (21+) and fraud prevention.
Financial Transaction Processing
Your payment information is used to complete accurate transactions during deposits and withdrawals, and to process payments via bKash, Nagad, Rocket, and Upay. The minimum deposit amount is ৳300 and the minimum withdrawal amount is ৳800. Records of all financial transactions are stored securely.
Customer Support
Your contact information is used to resolve your issues and provide accurate assistance through 24/7 Bengali live chat support. Analysis of previous issue history is used to ensure better support.
Platform Improvement and Personalisation
By analysing your gaming activity and preferences, we display games and offers more relevant to you. This information is also used to improve the overall experience on the bjbajilive platform.
Notifications and Promotional Communications
With your permission, bjbajilive may inform you by email about new bonuses, promotions, and important updates. You can opt out of receiving these notifications at any time.
Responsible Gaming Monitoring
We ensure responsible gaming by monitoring your gaming patterns. If unusual gaming behaviour is detected, necessary assistance and advice on setting limits may be provided. For more details, please visit our Responsible Gaming page.
4 Sharing Information with Third Parties
bjbajilive never sells your personal information or transfers it to third parties without permission. However, information may be shared in the following limited circumstances.
Payment Providers
Only the information necessary to complete transactions is shared with payment providers such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.
Technology Partners
Minimal necessary information may be shared with game software providers such as PG Soft, Pragmatic Play, JILI, Spribe, and others for the purpose of providing gaming services.
Legal Obligations
Necessary information may be provided in response to lawful requests from relevant authorities under the applicable laws of Bangladesh. In such cases, a minimum disclosure policy is always followed.
What We Never Do
bjbajilive never does the following:
- Sell your information to advertisers or marketing organisations
- Share your personal information with unrelated third parties
- Transfer your account information to another organisation without your knowledge
- Disclose information to political or religious organisations
5 Cookies and Tracking Technologies
Cookies and similar technologies are used on the bjbajilive website. The types and purposes of cookies are described below.
Essential Cookies
These cookies are essential for the core functions of the website. They are used for maintaining login sessions, security verification, and payment processing. These cookies cannot be disabled.
Analytical Cookies
Analytical cookies are used to understand user browsing patterns and to improve the platform. This information is analysed in aggregate and no individual is identified.
Preference Cookies
These cookies are used to store your language preferences, display settings, and other personalised preferences to ensure a better experience on your next visit.
Cookie Controls
Non-essential cookies can be disabled at any time from your browser settings. However, disabling certain cookies may limit some functionality of the website.
6 Data Security Measures
bjbajilive has adopted industry-standard technical and administrative measures to keep your information secure.
SSL Encryption
All data transmitted on the bjbajilive website is protected through SSL/TLS encryption. This makes it practically impossible for your personal information, payment details, and login credentials to reach third parties.
Secure Data Storage
Your information is stored on secure servers where firewalls and access controls are active to prevent unauthorised access. Regular security audits are conducted.
Staff Training and Access Control
bjbajilive staff can only access information necessary for their role. All staff receive data protection training and are bound by confidentiality agreements.
Responding to Security Breaches
If a data security breach occurs for any reason, bjbajilive will take prompt necessary action and notify affected users as quickly as possible. All efforts will be made to remedy the damage.
7 Data Retention Period
bjbajilive does not retain your information longer than necessary. The general data retention policy is outlined below.
Account Information
All personal information is retained while your account is active. Even after account closure, information may be kept for a specific period to meet legal and regulatory requirements.
Financial Transaction Information
Financial transaction records are retained for an extended period in accordance with legal obligations. This information may be used for dispute resolution and fraud prevention.
Support Communications
Information from customer support communications is retained for a reasonable period to improve service quality and assist with future support.
Cookies and Technical Information
Session cookies are deleted when the browser is closed. Persistent cookies are stored for a maximum of 12 months, although you can delete them at any time.
8 Your Rights Regarding Your Information
Every user of bjbajilive enjoys the following rights regarding their personal information.
Right to Access and Obtain a Copy
You may request a copy of the information stored about you by bjbajilive at any time. We will respond to your request as quickly as possible and free of charge.
Right to Correction
You have the right to correct any inaccuracies in your stored information. Corrections can be made through account settings or via our support team.
Right to Deletion
In certain circumstances you may request that your information be deleted. However, some information may need to be retained for a specific period due to legal obligations and security requirements.
Right to Object to Processing
You may object to the processing of your information at any time in the case of marketing communications. We will take appropriate action after receiving such an objection.
Right to Data Portability
You can receive the information stored about you at bjbajilive in a structured, commonly used format. This information may be helpful when switching service providers.
Contact us to exercise your rights
Email: [email protected]
Support: 24/7 Bengali Live Chat
We generally aim to respond to all requests within a reasonable time.
9 Protection of Minors
21+ Age Restriction Strictly Enforced
bjbajilive is strictly for persons aged 21 and above only. We do not knowingly collect information from any person under the age of 21. Age is verified at the time of registration and confirmed via identity documents where necessary.
If we are informed that information has been collected from a person under the age of 21, that account will be immediately closed and all information will be deleted.
10 Changes to the Privacy Policy
Policy Update Process
bjbajilive reserves the right to update this privacy policy as needed. If any significant changes are made, a notice will be published on the website and registered email addresses will be notified. Continued use of the website after any changes will be considered as your acceptance of the new policy.
Previous Versions
With each update, the previous version of the policy will be retained for a specified period. If you wish to view a previous version, please contact our support team.
11 Contact & Complaints
For any questions, concerns, or requests regarding this privacy policy, please get in touch with us.
Contact the Support Team
Live Chat: Available 24/7 in Bengali
Email: [email protected]
We handle privacy-related requests and complaints on a priority basis.